Refund Policy – Zeno Online Shop

At Zeno Online Shop, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a refund under the conditions outlined below.

Refund requests must be made within 7 days of receiving your item. To be eligible, the product must be unused, in its original condition, and returned with all original packaging. Proof of purchase is required for all refund requests.

Refunds may be issued for defective, damaged, or incorrect items. In such cases, customers are encouraged to contact our customer support team promptly with clear evidence, such as photos of the product received. Once approved, we will arrange for a replacement or issue a refund.

Please note that certain items, such as clearance products, personal care items, or customized goods, may not be eligible for refunds unless they arrive damaged or defective.

Shipping fees are generally non-refundable, and customers may be responsible for return shipping costs unless the error was on our part.

Approved refunds will be processed within 7–14 business days using the original payment method.

Zeno Online Shop reserves the right to update this policy at any time.